Troubleshooter Categories

Troubleshooter wizards guide you through a series of steps in order to diagnose and resolve common problems. Start by choosing a troubleshooter category.

• Login/password issues: email not received, lost passwords, etc.
  

  Login / password does not work or was not delivered

• Payment issues
  

  Problems during Premium Membership purchases

• How to use the coupon/voucher code
  

  Redeem the coupon/voucher code and upgrade your account to Premium

• Download issues
  

  Can not download the file, slow download speed

• Problems with downloaded file
  

  I downloaded the file, but...

• Report abuse
  

  Complaint about file

• For resellers
  

  If you would like to become a reseller...

• Video player issues
  

  Troubleshoot video streaming issues

• Other questions...
  

  Issues that do not fall into other categories